Frequently Asked Questions

Have questions about our services? Explore our comprehensive FAQs covering everything from property management and block management to letting services and buy-to-let investments. At Property Management Company, we’re here to make things clearer and more convenient for landlords, tenants, and investors across London.

Property Management – FAQs

We offer end-to-end property management services that cover everything from rent collection and maintenance to tenant communication. Our goal is to keep your property running smoothly while maximising your return on investment.

We handle day-to-day tasks like rent collection, repairs, tenant queries, inspections, and compliance, allowing landlords to enjoy hassle-free property ownership.

Fees usually range from 8% to 15% of monthly rent, depending on the property size and service level. We offer transparent pricing tailored to your needs.

Yes, switching is possible. Check your contract terms and provide notice. We’ll ensure a smooth transition with minimal disruption for tenants.

Yes, we provide 24/7 emergency maintenance support, ensuring fast resolution of urgent issues to protect your property and tenants.

Absolutely. You make key decisions while we manage operations and ensure your property remains legally compliant and well-maintained.

Tenants report issues to us. We assess, then send approved contractors for repairs. All updates are logged and shared with landlords.

Yes, we manage all types of residential lettings, whether your property is furnished, part-furnished, or unfurnished.

Yes, it saves time, reduces stress, ensures legal compliance, and often results in better tenant retention and higher returns.

Block Management – FAQs

Our block management solutions are designed for residential buildings and apartment complexes. We take care of communal maintenance, service charge collection, health & safety compliance, and more—ensuring a well-maintained and stress-free living environment for all residents.

It’s the management of shared spaces in apartment buildings, including maintenance, service charges, inspections, and legal compliance.

Charges are based on budgets for communal costs. We collect them quarterly or annually and provide full financial transparency.

We oversee all maintenance of communal areas, from cleaning and lighting to major repairs and health and safety checks.

Yes. Leaseholders can join management committees or associations to contribute to decisions and budgeting.

Yes, from converted houses to large developments, we tailor our service to the block’s size and needs.

While not always mandatory, it’s often needed to meet lease terms, legal duties, and building safety regulations.

We check for repairs, cleanliness, safety compliance, and overall condition to keep your property in top shape.

We offer clear, itemised budgets and provide leaseholders with regular reports and access to digital account records.

Property Asset Management – FAQs

We provide strategic property asset management to help landlords and investors increase the long-term value of their assets. From financial planning to rent optimisation, our data-driven approach enhances profitability and performance.

It’s a service focused on enhancing your property’s long-term value through financial planning, upgrades, and market strategies.

Investors, landlords, and developers seeking to maximise rental yield and capital growth benefit from asset management.

Asset management looks at performance and value growth. Property management deals with daily operations and tenant needs.

Yes, We implement improvement plans, rental reviews, and tenant strategies to drive property value and income.

Yes, We offer customised strategies for both residential portfolios and commercial investment properties.

We provide detailed quarterly reports or custom updates based on your preferred frequency and reporting needs.

We offer rent analysis, financial planning, lease reviews, refurb advice, and long-term value enhancement.

Yes, We help you structure assets and expenses wisely to take advantage of legal tax-saving opportunities.

Tenant Referencing – FAQs

Ensure peace of mind with our comprehensive tenant referencing service. We conduct thorough checks on income, credit history, employment, and previous landlord feedback to secure trustworthy tenants for your property.

It checks a tenant’s background, finances, and history to ensure reliability. It reduces risks like rent arrears or eviction.

We verify employment, income, credit history, previous landlords, and ID to ensure the tenant is trustworthy and stable.

Most checks are completed within 1 to 3 working days, depending on how quickly we receive information from tenants.

It’s not mandatory but strongly recommended. Right to Rent checks, however, are a legal obligation in the UK.

You can reject the tenant, request a guarantor, or take extra security. We’ll guide you through the safest option.

Yes. We conduct thorough checks on overseas tenants, including passport verification and international credit checks.

Generally, the landlord pays. However, depending on your agreement, the cost may be included in your letting package.

Yes, We ensure guarantors meet financial criteria to support the tenant if needed, offering added security.

Letting Service – FAQs

Let your property quickly and efficiently with our professional letting service. From marketing and viewings to tenant vetting and contracts, we handle everything to get your property rented faster, with the right tenants.

We handle marketing, viewings, tenant checks, tenancy agreements, deposit registration, and move-in arrangements.

Most properties are let within 1–2 weeks depending on location, pricing, and presentation. We market on all top portals.

Yes, We use high-quality photography and listings on platforms like Rightmove and Zoopla to attract ideal tenants.

Absolutely, We draft tenancy agreements, conduct legal checks, and register deposits with an approved scheme.

We offer competitive, flexible pricing—usually a one-off fee or a percentage of the first month’s rent.

Yes, We tailor our service based on your letting preference and the current market demand.

Yes, You can choose our tenant-find service without signing up for ongoing property management.

Yes, We offer optional rent guarantee insurance to protect your income against missed payments or tenant issues.